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Tata Capital Selects flowtrics CustomerXM

MUMBAI, October 22, 2020 — Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Tata Capital, the flagship financial services company of the Tata Group, has selected Qualtrics CustomerXM.

“Based on recent McKinsey research, responding to changing customer needs or expectations is the most likely business trend to continue through the recovery of the COVID-19 pandemic. This means that customer experience management is now business critical for financial service organisations. Using Qualtrics CustomerXM, businesses are able to manage and integrate their customer experience at every touchpoint from a single platform. This allows them to understand and deliver impactful experiences at each critical moment in the user journey and drive better business outcomes,” said Harish Agarwal, Lead Customer Experience Solutions Strategist for Southeast Asia, India and Hong Kong. 

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