At 4:00 p.m., your skilled nursing facility announces a policy change. A respiratory illness is spreading through the building. Visiting procedures are changing. A resident’s care routine is being updated. Now your staff must call 40 families individually. One family receives a voicemail. Another gets an incomplete explanation from a...
A referral can look like a strong admission opportunity until the medication list tells a different story. High-cost specialty drugs, non-formulary medications, IV antibiotics, infusion therapies, and complex chronic-care regimens often sit several pages deep in a hospital packet. By the time someone notices them, your team may have already...
A referral can look complete and still hide the information that determines whether your organization can safely, compliantly, and profitably accept the resident. The payer may not be verified. A background or eligibility issue may appear after your team has already invested hours in the referral. A high-cost medication may...
